Guest Experience Expert

Marriott • Atlanta, GA

4h • Onsite

About The Position

This role focuses on creating memorable and unique guest experiences beyond standard check-in and check-out procedures. Guest Experience Experts are expected to proactively deliver a wide range of services throughout a guest's stay, handling operational needs, addressing requests, completing reports, and sharing local highlights. Critical aspects of the job include maintaining a safe workplace, adhering to company policies and procedures, ensuring confidentiality, protecting company assets, upholding quality standards, and maintaining a professional appearance and communication. The position requires physical activity, including standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Requirements

• Ability to stand, sit, or walk for an extended time
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice To Haves

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Perform other reasonable job duties as requested

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Opportunity to join an amazing global team and become the best version of you

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees