Guest Experience Driver Section Lead [Part-Time]

San Antonio Zoo•San Antonio, TX

About The Position

Choosing where to grow your career has a major impact on your professional and personal life, so it’s equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife. As the Guest Experience Driver Section Lead, you will play a key role in ensuring smooth and safe transportation operations while providing outstanding guest service. You will assist with training, mentoring, and overseeing the Guest Experience Driver team while maintaining high safety standards. In addition to operating guest transport vehicles—including trains, shuttles, carts, and jeeps/trucks—you will be responsible for daily operational oversight, scheduling, compliance, and assisting leadership in maintaining transportation services at the highest standard. As a GE Driver Section Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by: Leading, training, and mentoring the Guest Experience Driver team to ensure consistent safety and service standards. Assisting in scheduling and coordinating staff assignments to ensure optimal coverage. Monitoring and enforcing adherence to all transportation safety protocols and operational policies. Acting as the primary point of contact for driver-related concerns and guest transportation needs. Overseeing daily vehicle safety inspections and ensuring all driver logs, safety checklists, and pre-operation inspections are completed accurately. Operating and assisting with maintenance of guest transport vehicles, including staff shuttles, trains, carts, and jeeps/trucks. Ensuring all vehicles and work areas are properly maintained, cleaned, and ready for daily operations. Supporting leadership by assisting in performance evaluations, training initiatives, and disciplinary procedures when necessary. Managing guest interactions, ensuring high levels of customer service, and handling guest complaints or incidents in a professional manner. Assisting with coordinating special transportation requests for VIP guests, events, and mobility-impaired visitors. Assisting with reporting and documenting mechanical or operational issues and working with maintenance teams for repairs. Upholding all company policies and safety standards while consistently demonstrating a hospitality-focused attitude inside and outside the zoo. Being fully committed to the San Antonio Zoo’s mission to create awareness that inspires action to care for the wild world we steward and the animals we protect.

Requirements

High school diploma or general education diploma required.
Valid TX Driver’s License with a clean driving record.
Minimum one (1) year of experience in a guest transportation role, with at least six (6) months in a leadership or supervisory capacity preferred.
Strong leadership, organizational, and interpersonal skills, with the ability to train and mentor team members.
Excellent communication skills, with the ability to handle guest interactions and conflict resolution professionally.
Ability to lift 50 lbs. and perform physical tasks related to vehicle maintenance and guest assistance.
Must be at least 18 years old.
Position requires a flexible schedule that includes availability on weekdays, weekends, nights, some holidays, and occasional after-hour or off-site assignments.
Successful candidates must complete a pre-employment National Sex Offender Search, Criminal Background Check, and Drug Screen.

Responsibilities

Leading, training, and mentoring the Guest Experience Driver team to ensure consistent safety and service standards.
Assisting in scheduling and coordinating staff assignments to ensure optimal coverage.
Monitoring and enforcing adherence to all transportation safety protocols and operational policies.
Acting as the primary point of contact for driver-related concerns and guest transportation needs.
Overseeing daily vehicle safety inspections and ensuring all driver logs, safety checklists, and pre-operation inspections are completed accurately.
Operating and assisting with maintenance of guest transport vehicles, including staff shuttles, trains, carts, and jeeps/trucks.
Ensuring all vehicles and work areas are properly maintained, cleaned, and ready for daily operations.
Supporting leadership by assisting in performance evaluations, training initiatives, and disciplinary procedures when necessary.
Managing guest interactions, ensuring high levels of customer service, and handling guest complaints or incidents in a professional manner.
Assisting with coordinating special transportation requests for VIP guests, events, and mobility-impaired visitors.
Assisting with reporting and documenting mechanical or operational issues and working with maintenance teams for repairs.
Upholding all company policies and safety standards while consistently demonstrating a hospitality-focused attitude inside and outside the zoo.
Being fully committed to the San Antonio Zoo’s mission to create awareness that inspires action to care for the wild world we steward and the animals we protect.
Performs other work-related duties as required and assigned.