Guest Experience Curator

Mauna Lani•Waimea, HI

15d•$27 - $28

About The Position

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service. The base salary range for this position is $27.00 - $28.14 hourly. Embark on a creative adventure as a Concierge, where your passion for travel and meticulous planning will shape unforgettable journeys for our guests. With your keen understanding of local excursions and a flair for crafting seamless experiences, you'll be the architect of personalized itineraries that turn travel dreams into extraordinary realities.Be an integral part of the Suite and Residence experience. This includes pre-arrival communication, and ensuring all requests and needs are met while guests are on property. Greets all VIP, and Special Attention guests upon arrival ensuring personalized and exceptional service. Maintains a visible presence in the Front of House areas with the ability to give accurate information regarding daily activities; has knowledge of activities in and outside of the hotel and on the Island. Maintain a detailed log record tracking all guest requests. Responsible for handling and follow up of guest complaints and concerns quickly. Updates guest profiles promptly and according to preferences. Maintains relationships with our preferred vendors. Ensure all Guest Experience materials are up to date, including daily arrivals, & communicates promptly with other Concierge, Front Desk, Valet, Shuttle Drivers & Bellman of new information and details. Provides orientation of the hotel, as well as outlets within. An expert of restaurants on the island, as well as local attractions. Ability to customize and tailor any experience for a guest. Will adhere and follow all departmental policies, standards, and provide exceptional service. Adhere to and follow all safety policies. Will execute excellent email, departmental and pre-shift communications. Must display organizational excellence and adaptability to business demands. Other duties as assigned.

Requirements

Must be able to speak, read, write and understand English.
Computer literacy in Microsoft Window applications required.
At least two years of front office or related discipline experience preferred.
Working knowledge of Property Management system Opera & ALICE Suite are assets.
High school or equivalent education required.

Nice To Haves

Bachelor’s Degree preferred.
First Aid certification an asset.

Responsibilities

Be an integral part of the Suite and Residence experience. This includes pre-arrival communication, and ensuring all requests and needs are met while guests are on property.
Greets all VIP, and Special Attention guests upon arrival ensuring personalized and exceptional service.
Maintains a visible presence in the Front of House areas with the ability to give accurate information regarding daily activities; has knowledge of activities in and outside of the hotel and on the Island.
Maintain a detailed log record tracking all guest requests.
Responsible for handling and follow up of guest complaints and concerns quickly.
Updates guest profiles promptly and according to preferences.
Maintains relationships with our preferred vendors.
Ensure all Guest Experience materials are up to date, including daily arrivals, & communicates promptly with other Concierge, Front Desk, Valet, Shuttle Drivers & Bellman of new information and details.
Provides orientation of the hotel, as well as outlets within.
An expert of restaurants on the island, as well as local attractions.
Ability to customize and tailor any experience for a guest.
Will adhere and follow all departmental policies, standards, and provide exceptional service.
Adhere to and follow all safety policies.
Will execute excellent email, departmental and pre-shift communications.
Must display organizational excellence and adaptability to business demands.
Other duties as assigned.