Guest Experience Coordinator

Aveda Fredric's Institute • Columbus, OH

78d

About The Position

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

• High school diploma or GED equivalent
• Continuous retail, customer service, restaurant, or hospitality experience required; experience in the beauty industry highly preferred
• Exhibit initiative, resourcefulness, and the ability to work at a fast pace in a 'high touch' environment
• Excellent interpersonal and communication skills
• Demonstrate professionalism and confidentiality in manner, dress, and conduct
• Computer proficiency
• Ability to work a flexible schedule, including evenings and weekends as needed
• Strong commitment to customer service excellence and to the Company's mission and vision

Responsibilities

• Uphold the Nurtur Core Values and Behaviors
• Demonstrate strong interpersonal skills and attention to the needs of others
• Focus continually on hospitality, guest care, and service excellence
• Welcome guests and treat them with care and respect
• Complete the Aveda retail service cycle for every guest
• Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly
• Follow all Company guidelines and policies to properly open and close the retail area
• Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc

Benefits

• Medical/Dental/Vision/Life
• 401(k)/match
• PTO (paid time off)
• EAP (employee assistance program)
• Short-term disability
• Employee discount on products and services
• Growth Opportunities

What This Job Offers

• Industry: Educational Services
• Education Level: High school or GED