Guest Experience Coordinator

Aveda Fredric's Institute • Cincinnati, OH

116d

About The Position

Ultraceuticals is an established Leader within the skincare industry, providing innovative skincare products and treatments to target major skincare concerns. We are a fast-growing skincare brand, occupying a unique space in the Australian market and expanding rapidly internationally. We're looking for a Guest Experience Coordinator! The purpose of this position is to provide excellent customer service to retail and service guests, assist in the daily operations of the retail and service floor, and partner with the store Management team to create and maintain a welcoming atmosphere for all customers.

Requirements

• High school diploma or GED equivalent
• State-issued Esthetics license is preferred
• 2-3 years of continuous retail and/or salon or spa experience highly preferred
• Time-management and organizational skills, with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Proficiency in point-of-sale (POS) systems and retail management software
• Ability to work a flexible schedule, including evenings and weekends as needed
• Excellent interpersonal, communication, and presentation skills
• Eagerness to learn and grow in position

Responsibilities

• Greet and assist customers as they enter the store, providing a friendly and welcoming atmosphere
• Continually be focused on hospitality, guest care, and service excellence
• Follow the Ultraceuticals service cycle with every retail guest as determined by Nurtur
• Provide consultations with every guest, answer customer questions, provide information about products and services, and offer personalized recommendations
• Utilize imaging technology to determine a customer's needs and create a personalized treatment plan
• Assist with the coordination of service appointments, ensuring smooth customer flow
• During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience
• Handle customer complaints in a timely and professional manner, ensuring positive resolutions, and escalating to management as needed
• Assist in inventory planning and execution, ensuring products are displayed correctly and in sufficient supply
• Process transactions including cash, credit card, and gift card payments, ensuring accuracy in register operations and adhering to the cash management policy
• Assist the Marketing Team and Store Manager with floor sets and window changes
• Collaborate with store manager to aid in development of strategies to achieve retail and service goals and objectives
• Maintain, clean, and enhance the overall look of the store
• Manage all functions to properly open and close the store, following guidelines and policies
• Actively participate in meetings, trainings, and conference calls

Benefits

• Medical/Dental/Vision/Life
• 401(k)/match
• PTO (paid time off)
• EAP (employee assistance program)
• Short-term disability
• Employee discount on products and services
• Growth Opportunities

What This Job Offers

• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED