Guest Experience Coordinator

Ted's Montana Grill•Street, MD

67d

About The Position

The Marketing & Operations Assistant is responsible for assisting the VP of Marketing, Directors of Operations and TMG restaurants in Guest Recovery and managing their Online Reputation. Among the primary responsibilities for this role are: Post-Visit Surveys Distributes internal guest surveys to Operations daily. Social Media Responds to Guests in real-time on all review sites and social media platforms. Monitors Direct Messages on Facebook and Instagram. Operations Support Sends Guest recovery letters. Fulfills loyalty card and hospitality kit orders. Other Special projects as needed. The ideal candidate possesses the following skills & abilities: Restaurant experience REQUIRED Excellent organization, problem solving, written and verbal communication skills Self-starter capable of working independently Attention to detail and accuracy Excellent listening skills Strong computer skills in a Microsoft Windows environment Can operate with a high level of confidentiality Capable of multitasking and managing tight deadlines Grace under pressure Exercises sound judgment HOSPITALITY We take great pride in ensuring all guests receive a warm and memorable experience leaving them feeling better than when they came in. From a bowl of half sours to our two-dollar bills, we empower each team member to deliver Big Sky Moments in ways that are natural and effortless to Ted’s and our guests. THE EXPERIENCE Our restaurants represent classic saloons of the 19th century where cattlemen and land barons found a little relaxation after a hard day’s work. SUSTAINABILITY We believe in leaving a better world for future generations. You’ll see this in our commitment to local growers, the paper straws, the Boraxo soap in our restrooms and sustainable choices in our kitchen operations. We are steadfast in our commitment to people, product and prosperity. Ted’s Montana Grill develops and encourages people to become leaders and engage the hearts and minds of our teams. About Us Our co-founders Ted Turner and George W. McKerrow imagined a restaurant where friends and family could sit down to an experience founded on the ideals that have made our country great. Where important ingredients like simplicity, honesty and authenticity would create classic American dishes.

Requirements

Restaurant experience REQUIRED
Excellent organization, problem solving, written and verbal communication skills
Self-starter capable of working independently
Attention to detail and accuracy
Excellent listening skills
Strong computer skills in a Microsoft Windows environment
Can operate with a high level of confidentiality
Capable of multitasking and managing tight deadlines
Grace under pressure
Exercises sound judgment