Guest Experience Coordinator

ASM Global • Fort Lauderdale, FL

1d • Onsite

About The Position

As an on-call Guest Experience Coordinator, you play a vital role in supporting the success of events by ensuring a safe, welcoming, and memorable experience for all guests. This flexible position is ideal for individuals passionate about hospitality and available to work irregular hours including evenings, weekends, and holidays. You will assist with event operations, guest interactions, and logistical support as needed.

Requirements

• High School Diploma or GED. Or equivalent combination of education and experience.
• A minimum of 1-3 years of related work experience.
• Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognizing problems and finding solutions.
• Strong verbal and written communication skills.
• Excellent organization, customer service, and interpersonal skills.
• Ability to exercise good judgment, initiative, and professionalism.
• Collaborative mindset and willingness to learn and take direction.
• Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.
• Proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).
• Comfortable using standard office and communication equipment.
• Ability to work extended or irregular hours, including nights, weekends, and holidays as needed.
• Ability to stand and walk for long periods and lift or move items up to 10 lbs.
• Comfort working in environments with moderate noise levels.
• Regular use of hands and eyes for repetitive tasks and communication devices.

Nice To Haves

• Similar experience in convention centers, hotels, and F&B facility a plus.

Responsibilities

• Deliver exceptional guest service aligned with the Broward County Convention Center Experience Program.
• Serve as a primary point of contact for guests during events, providing courteous and professional assistance.
• Support crowd management and guest flow during high-traffic times.
• Assist with ADA accommodations and Sunflower Room services.
• Respond promptly to guest inquiries and resolve concerns with professionalism.
• Communicate effectively with guests and team members via phone, email, and in person.
• Maintain readiness to be called in for support during peak event times.
• Perform other duties as assigned to ensure smooth event execution.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED