Guest Experience Coordinator

Omni Hotels & Resorts • Bedford, PA

93d

About The Position

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Requirements

• Proficiency in Opera and other relevant software applications
• Ability to train others in software applications
• Strong computer skills including creating templates and documentation
• Excellent communication and interpersonal skills
• Ability to handle guest complaints effectively
• Professional appearance and demeanor

Nice To Haves

• Experience in a hospitality environment
• Knowledge of local history and attractions
• Previous experience in a front desk or concierge role

Responsibilities

• Will work closely with Front Office, GSM and Concierges to create a memorable stay for each guest
• Must be proficient in Opera and able to assist Front Desk as needed, including covering shifts
• Be involved in resolution of guest complaints
• Ability to quickly learn new programs
• Ability to train others in the use of applications, including MS Office Suite, Opera, Alice, Open Table, Fare Harbor, Spa Soft and golf scheduling
• A deep understanding of a computer and software is necessary to perform the job functions such as creating templates, documentation, and spreadsheets
• Must be able to use multiple applications simultaneously while still paying attention to the needs of our guests first and foremost
• Review of daily arrivals to ensure all celebrations and special occasions are noted and recognized
• Conduct historic tours for guests and groups
• Maintain historical information on the resort and create an accurate and efficient tour script to make certain every tour is giving consistent information
• Keep a good relationship with the history committee as a valuable resource
• Must maintain a clean professional appearance
• Assist Valet with greeting cars, recording calls, luggage storage and any other necessary items

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation