Guest Experience Coordinator

Orlando Informer

98d • $20 - $24

About The Position

Orlando Informer is offering the opportunity to be part of a team of smart, creative people who are bringing unique experiences and lifetime memories to families across the world. If you are a customer-service professional with great empathy and organizational and communication skills, you can put your expertise and talents to work to help others. Orlando Informer is a theme-park vacation-planning company founded in 2011. Every year, we help millions of people plan a better vacation to Orlando’s biggest tourist destinations. Since 2015, our private events (Orlando Informer Meetups) have provided thousands of guests with the opportunity to experience after-hours access and unique opportunities at their favorite parks. Orlando Informer is also an authorized retailer of theme-park tickets.

Requirements

• A high school diploma or GED is required
• Two or more years of direct guest-service experience
• A deep understanding of and passion for Central Florida theme parks is required

Nice To Haves

• A degree or enrollment in a college/university earning a degree in hospitality, English, marketing, or communications is preferred
• Experience at a brand nationally known for its customer service is preferred

Responsibilities

• Answer questions, provide guest service, and resolve concerns for our Orlando Informer Meetups, theme park admission products, and hotel bookings across all channels – telephone, live chat, text, email, Instagram, Facebook, and X
• Assist in planning and executing surprise-and-delight opportunities
• Suggest improvements to both internal and external self-service documentation and processes
• Work to further our goal of providing personalized communication and experiences to each of our guests
• Moderate and engage via social-media channels to reinforce our brand and provide immense value to readers
• Other duties as assigned

Benefits

• Paid vacation time
• Company-matched 401(k) plan
• Orlando theme-park access
• Remote work flexibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees