Guest Experience Concierge

Four Seasons • Carlsbad, CA

446d

About The Position

The Guest Experience Concierge at Four Seasons Residence Club Aviara is responsible for creating lasting impressions through personalized arrival, departure, and concierge experiences for owners and guests. This role emphasizes exceptional customer service and thorough knowledge of the Residence Club's amenities and local attractions, ensuring a memorable experience for all visitors.

Requirements

• Reading, writing, and oral proficiency in the English language.
• Prior front office operations experience.

Responsibilities

• Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests during their arrival and departure process.
• Welcome and register guests, fulfill requests, and handle special instructions while adhering to established credit policies and procedures.
• Maintain thorough knowledge of the Residence Club amenities, services, hours of operation, key personnel, special events, activities, and local attractions.
• Successfully complete room reservations, understanding types of accommodations, rates, and owners' time available.
• Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit.
• Maintain a balanced bank and reconcile all transactions at the close of the shift.
• Handle several telephone calls simultaneously.

Benefits

• Hourly Rate: $21.45
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed