Guest Experience Center Agent / Inside Sales

Lowell Group • Lowell, NC

81d • $15 • Remote

About The Position

EchoPark Automotive is hiring an Inside Sales Representative (Guest Experience Center Agent) to work remotely between 11 am to 9 pm EST. The Guest Experience Center is responsible for answering inbound calls, chats, and internet leads and explaining to guests our sales process, and ultimately setting an appointment at one of EchoPark's dealerships. As a member of our Guest Experience Center team, you will help our guests understand how we are changing the vehicle purchasing process, making it simple, fast, and fun. You will begin your new career at EchoPark with 3 weeks of dedicated (paid) training and development. Our comprehensive sales training includes product training, sales skills training, communication skills, and training on how to navigate our internal software systems.

Requirements

• 1-year of customer service/sales experience, telephone-based preferred
• Proficient computer experience leveraging multiple platforms at the same time
• A history of succeeding in a team environment
• Professional verbal and written communication, with excellent active listening skills
• A desire to learn, practice and deliver a remarkable guest experience
• Competitive and goal-oriented individuals
• Experience using good problem-solving skills, and taking the initiative to think critically to identify improvement opportunities

Responsibilities

• Build rapport with guests and assist through personality and relationship selling
• Assist guests through inbound and permission-based outbound calls by utilizing relationship-based sales
• Exercise the intuitive ability to understand guests' needs and match those needs with company inventory
• Set appointments for guests based on their time, location preference, and vehicle needs
• Continually improve and be receptive to coaching
• Practice efficiency, and handle call volumes knowledgeably while still providing excellent service
• Answer guest's questions accurately, openly, and honestly

Benefits

• Average income potential of $55,000 - $75,000 (includes hourly base of $15 plus monthly uncapped commission)
• Bonus guarantee for the first three months of employment
• Work from Home
• Health, Dental and Vision Insurance
• 401k
• Paid vacation
• Access to leadership and personal development programs
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate