Guest Experience Attendant (Part-Time) | Smith Tower

Columbia Hospitality•Seattle, WA

12h•$21 - $22

About The Position

GUEST EXPERIENCE ATTENDANT Are you someone inspired by History and who loves to share it with others? Our Guest Experience Attendants at Smith Tower are our first line in customer service as guests from all over the world come to see Smith Tower. Our Guest Experience Attendants guides guests through their admission ticket purchase, able to present the exhibits and programs we offer, and provide recommendations on retail, food and beverage, and events at Smith Tower. Join us as a part of the amazing history of Smith Tower!

Requirements

One (1) Year experience with Guest Services and Customer Service within the hospitality and attractions industry.
The ability to solve practical problems when only limited standardization exists.
Able to work all times of business operations including nights, weekends, and holidays.
Strong communication skills, including correspondence via phone, messages, and email.
Ability to effectively present information and respond to questions from team members, clients, guests, or the public.
Strong computer skills: Able to use Point of Sale Electronic Software.
Proficient in Smith Tower’s Ticketing System FareHarbor.

Responsibilities

Engage with Guests: Create a welcoming and fun environment by greeting guests with a smile and providing friendly assistance throughout their visit.
Sells Admission Tickets, Retail Items, and Special Events: Handle ticket sales and retail transactions efficiently at the observatory entrance and admissions area. Promote Smith Tower’s consumer events.
Assist with Observatory Bar Waitlist: Assist with waitlist for the 35th Floor and oversee guest control for ticketed events and deliver excellent guest services.
Provide Information: Welcome guests within the attraction, explain payment processes, and guide them on tour capabilities at Smith Tower.
Narrate Smith Tower's Story: Share the history and highlights of Smith Tower with guests, both at the entrance and in the elevator, ensuring they know what to expect during their visit.
Operate the Elevator Safely: Escort guests to the 35th floor, engaging them with interesting conversations about Smith Tower’s history and culture.
Maintain Cleanliness: Keep the entryway, exhibits, and public areas tidy and up to date, contributing to a pleasant atmosphere.
Maintain a Professional Attitude: Always exhibit a warm and professional demeanor to ensure an exceptional guest experience in the Smith Tower Admissions/Guest Service lobby and elevator.
Fulfill Opening and Closing Duties: Perform tasks such as restocking, inventory management, opening awnings, sweeping, and mopping, and refilling water for guest perks.
Support Daily Operations: Work with the departmental lead to ensure all Standard Operating Procedures (SOPs) for opening, midday, and closing are completed.
Incoming Information Calls: Answer all inbound calls from guests and speak clearly and professionally by providing information.
Assist in Monthly Inventory: Keep track of received inventory and back stock for merchandise, maintain floor displays, and assist with tagging and transporting new items.
Ensure Neatness: Maintain the cleanliness and organization of the store, point of sale stations, restrooms, storage areas, and shared team member spaces.
Collaborate with Team: Communicate effectively with other team members and supervisors on guest flow management and other requests.
Anticipate Guest Needs: Assist the Manager and Lead with managing guest flow and use positive suggestive selling techniques.
Participate in Team Environment: Offer suggestions and aid workflow for management, and cover shifts for various Guest Experience positions as needed.
Perform Other Duties: Carry out additional tasks as assigned by management to support the overall guest experience.

Benefits

Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)