Guest Experience Associate

Lodging Hospitality Management • Saint Louis, MO

197d

About The Position

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and providing memorable guest moments.

Requirements

• Previous experience in a customer, retail or guest services position preferred.
• Some cash handling experience is preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests' needs.
• Technically minded, with ability to learn the Point of Sale system.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Educate, entertain and inspire guests throughout their Aquarium journey.
• Manage animal and guest interactions to ensure a safe and positive experience for everyone.
• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
• Ensure programs and presentations are on time and as per the published schedule.
• Keep up-to-date on all new products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Recommend sales opportunities that will add to the guest experience.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Ensure all admission and sales data is captured to maximize reporting potential.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Monitor and report any animal care or welfare concerns to Life Sciences Department.

What This Job Offers

• Industry: Accommodation