Guest Experience Associate

About the position

San Diego Humane Society is hiring full-time Guest Experience Associates for our Oceanside team! In this role, you’ll serve as the first point of contact for guests visiting or calling SDHS and be responsible for making sure the guest experience is positive and professional. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.

Responsibilities

• Provide exceptional service to every guest; including acknowledging guests as they enter or call SDHS, thanking them for coming to SDHS, determining their needs, answering questions related to our services, and working through their inquiry until resolution.
• Complete as many quality adoptions as possible by assisting guests in finding an appropriate match for their household and lifestyle while encouraging adopters to take advantage of our risk-free 'Adoption Guarantee.'
• Check guests in and out for relinquishment, euthanasia and Community Spay and Neuter services.
• Check in stray animals brought in by the public and gather detailed information and assess stray cat’s eligibility for the Community Cat Program as needed.
• Cross-train and participate in all areas of the Guest Experience including but not limited to Adoptions, Admissions, Stray and Reclaim.

Requirements

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in customer/guest services required, 2 years preferred.
• Prior experience working with animals in a kennel, shelter or veterinary hospital preferred.
• Bilingual skills a plus, bilingual-Spanish preferred.

Benefits

• Competitive pay and paid time-off (including your Birthday Day Off!)
• Comprehensive benefits package, training and well-being programs
• 403(b) retirement plan with 5% match after 1 year
• Free pet adoptions, pet vaccines and spay/neuter services