Guest Experience Associate

Santa Barbara Museum of Natural History and Sea Center-posted 5 days ago
Part-time • Entry Level
Onsite • Santa Barbara, CA
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Guest Experience Associates will support the Manager (s) and Operations team in a variety of tasks including engaging guests throughout campus at multiple stations or roaming positions and providing relief shifts to volunteers and fellow employees. Responsible for working at the retail store(s), Admissions desk and other Guest Experience posts throughout the Museum and/or Sea Center (Museum/SC).

  • Interact with guests personably to make their visit an informative, rewarding, enjoyable experience throughout Museum/SC including; greeting and welcoming guests, answering questions and providing information about the Museum and its exhibits and programs.
  • Become familiar with the Museum/SC and related events and areas (Stearns Wharf, the Waterfront, and Santa Barbara), answer guest question and provide accurate and helpful information to volunteers and guests promoting visitorship and acting as a representative at various exhibit posts.
  • Monitoring the flow of guests into and out of SBMNH/SC Admissions area. Being aware of the facilities, both inside and outside, for unsafe or potentially hazardous conditions or areas that might require maintenance.
  • Fielding incoming telephone calls including routing calls and taking messages. Monitoring e-mail boxes, providing replies when necessary.
  • Learn and utilize various software programs (Shopify and Ticketure software) to collect admissions fees, sell memberships, and merchandise.
  • Oversee and operate postage meter machine, distributing mail, facsimiles and packages to staff mailboxes and/or alerting staff to pick up their deliveries.
  • Supporting other Museum/SC departments with light clerical duties as assigned.
  • Possesses a professional demeanor in dealing with visitors, trustees, donors, and vendors on the phone and in person.
  • Proactively interacting with guests shopping in the Museum/SC store to ensure the guests are served including answering questions, assisting them with purchases, cashiering and welcoming their return.
  • Ensure the retail store displays are maintained by cleaning and straightening merchandise.
  • Assist with receiving new merchandise by pricing and stocking.
  • Ensures workspace is clean and clear of clutter consistent with Museum/SC and department operations and safety procedures.
  • Assisting in coordinating special programs or other nighttime events.
  • Contributes to a positive guest experience by greeting and addressing any questions when encountering guests as they navigate through the Museum and Sea Center.
  • Supports the Museum’s commitment to diversity, equity, and inclusion for fellow staff, guests, and the community.
  • Other duties as assigned.
  • General office, sales, and/or customer service experience.
  • Strong computer skills.
  • Strong communication skills (verbal and written).
  • Excellent interpersonal skills with a strong ability to interact with various types of individuals.
  • Comfortable interacting with the public.
  • Ability to work in collaboration and on team projects.
  • Strong organizational skills, including an excellent ability to handle multiple tasks.
  • Able to work independently, be proactive, and troubleshoot.
  • Able to maintain a high level of confidentiality in all areas of work.
  • Dependable, punctual, and reliable.
  • Comfortable working in various work environments including outdoors.
  • Must be available to work Museum/SC open hours, including weekends.
  • Bilingual proficiency is a plus.
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