MIAMI - Guest Experience Associate

Museum of Sex•Miami, FL

4d•$17•Onsite

About The Position

The Guest Experience Team operates the amusements and attractions, assists with crowd management, supports the galleries, and provides enthusiastic customer service across the entire Museum. Teamwork is a staple throughout our entire operation. Guest Experience Associates work closely with other department’s staff to create an unforgettable experience for all museum visitors.

Requirements

Have experience in customer service and are passionate about providing an exemplary experience for guests.
You have an exuberant, outgoing personality and you are eager to engage guests with a smile.
You have excellent communication skills, and the ability to speak and connect to all people.
You thrive working in a fast-paced, dynamic environment.
You have the ability to work nights, weekends, and some holidays.
Strong work ethic and ability to work effectively as part of a team.

Nice To Haves

Multilingual is a plus!

Responsibilities

Guest Experience Attendants provide exceptional customer service throughout the Museum, especially with visitors in the Super Funland amusements and attractions.
This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service targets.
Guest Experience Attendants may also be called upon to assist staff and visitors with sales of tickets and gift shop merchandise.
Greet and assist all Museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
Use initiative and enthusiasm to create exceptional guest experiences across the Museum.
Build sales using various techniques such as add-ons, substitutions, and active listening.
Maintain appearance and functionality of assigned areas
Be knowledgeable about the Museum, the Company, its history, programs, and special events.
Facilitate internal communication, as needed, with other departments: Retail, Operations, HR, Administration, etc.
Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide updated availability and changes when necessary.
Able to move from place to place, which may include standing and/or walking for extended periods of time.
Perform additional duties as assigned.