Guest Experience Associate - i.d.e.a. Museum - Part-Time, Non-Benefited, Grant-Funded

About the position

This recruitment will be used to fill two (2) part-time, non-benefited, grant-funded Guest Experience Associate vacancies at the i.d.e.a. Museum. This recruitment will also be used to establish an eligible list to fill potential future vacancies. The part-time classifications have been designated as non-classified, non-merit system, at-will positions. The first review of applications will be Monday, May 19, 2025. A Guest Experience Associate is responsible for interacting with general public patrons to provide information on activities, programming, rules, and to encourage individual and/or caregiver participation; attending exhibit-based training; cleaning/tear down and maintaining general gallery and activity areas; ensure the safety of all museum visitors; collecting museum admissions and cash handling; maintaining related records; and maintaining and securing the gallery. This class performs related duties as required. Employees may be appointed to one of the assignments listed below. i.d.e.a. Museum Assignment: A Guest Experience Associate is responsible for providing a positive customer and museum experience. Associates are responsible for monitoring and maintaining gallery activities and exhibits, supporting school tours, and maintaining the overall safety of the museum. Staff regularly work with caregivers and young children to support and inspire early learning creative experiences. Additional duties include processing museum admissions, selling museum memberships, completing light administrative tasks, supporting museum events, and regularly using technology. Weekend availability required. This class is supervised by an Office Supervisor or Museum Education Curator, who reviews work through conferences, meetings, observations, participant feedback, and overall results achieved. Employees are required to work weekends and special museum events, which may include evenings and some holidays. This class is FLSA nonexempt.

Responsibilities

• Interact with general public patrons to provide information on activities, programming, and rules.
• Encourage individual and/or caregiver participation.
• Attend exhibit-based training.
• Clean/tear down and maintain general gallery and activity areas.
• Ensure the safety of all museum visitors.
• Collect museum admissions and handle cash.
• Maintain related records.
• Secure the gallery.
• Monitor and maintain gallery activities and exhibits.
• Support school tours.
• Process museum admissions and sell museum memberships.
• Complete light administrative tasks.
• Support museum events.
• Regularly use technology.

Requirements

• Graduation from high school or GED.
• Some (6 months - 1 year) experience providing direct customer service.
• Experience working with school age and/or pre-school age children.
• Cash handling experience.

Nice-to-haves

• Previous experience working with or supervising young children.
• Experience in art, art history, education, or child development.