Guest Experience Associate (Housekeeping/Cleaning)

Jacksonville ZooJacksonville, FL
210d$15

About The Position

Do you take pride in upholding a clean environment? If yes, then we have an exciting opportunity for you! Join the team at Jacksonville Zoo and Gardens and become a Guest Experience Associate. With over 1,400 rare and exotic animals and 1,000 varieties of plants, the Zoo spans over 180 acres. Our top priority is safety, and we're open 363 days a year, come rain or shine. As a Guest Experience Associate, you'll create a lasting impression on our guests by providing them with a clean, friendly, and safe environment. You'll be responsible for keeping the zoo clean and tidy, setting up events, operating rides, and managing attraction areas such as the Play Park, 4D Theatre, Splash Pad, Animal Carousel, and the Train. Your meticulous attention to detail will leave a lasting impression on our guests. You'll be assigned to a specific area, where you'll maintain a welcoming environment both indoors and outdoors. This will include cleaning and washing down attractions, rides, walkways, outside dining areas, picnic areas, and play park areas, both in public and non-public areas. You'll also be responsible for maintaining cleanliness in restrooms, trash/recycling receptacles, restaurants, gift shops, and buildings. This role consistently is providing excellent customer service. You'll need to have patience and be willing to maintain cleanliness standards while responding professionally to requests such as spills, debris overflow, and assisting lost guests. The job requires physical endurance, with an average of 10,000 steps per shift.

Requirements

  • Availability to start on 1 July or 8 July.
  • Availability to work a schedule of three full days and one weekend day.
  • Ability to work at least 4 days of the week including Saturday and/or Sunday.
  • Ability to maintain physical stamina to perform the role.
  • Ability to maintain an inclusive work environment with strong interpersonal and collaboration skills.
  • Ability to work outdoors and indoors under all environmental conditions and temperatures.
  • Ability to maintain a valid driver's license to operate organization vehicles.

Responsibilities

  • Maintain cleanliness in assigned areas both indoors and outdoors.
  • Clean and wash down attractions, rides, walkways, and dining areas.
  • Maintain cleanliness in restrooms, trash/recycling receptacles, restaurants, gift shops, and buildings.
  • Provide excellent customer service and respond to guest requests.
  • Set up events and operate rides.
  • Manage attraction areas such as the Play Park, 4D Theatre, Splash Pad, Animal Carousel, and the Train.

Benefits

  • Equal opportunity employer
  • Drug-free workplace
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