Guest Experience Assistant Store Leader

stand out for good•Louisville, KY

1d•Onsite

About The Position

The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.

Requirements

1 year Retail Management
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.
May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
Must be able to lift and carry 30 pounds regularly without assistance

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Fosters a guest-focused team environment through driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
Holds self and associates accountable for achievement of financial results and performance standards
Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Co-conducts and facilitates sales associate and keyholder training
Engages our guests and make their shopping experience exceptional
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Coaches to Guest Engagement expectations
Manages Mission Monday partnership and events
“Butterfly” (manager on duty) – on the floor at all times with zones covered at all times
Ensures the fitting room experience is exceptional – outfitting and styling
Manages product communication and all product information posted
Manages and executes building guest book / logs
Leads new associate on-boarding
Co-leads floor set and refresh strategy
Co-manages payroll and store’s financial performance
Makes decisions regarding store operations and planning
Controls workflow through successful planning and delegation
Executes task directives within designated time frames
Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
Communicates effectively with executive team
Must be able to lift and carry heavy boxes (up to 30 lbs.)
Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
Co-manages the implementation and/or delegation of all weekly operational and visual objectives
Leads associate education on all associate training to ensure consistency in visual excellence
Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team