Guest Experience Assistant Manager, Part-time Tues/Thurs/Fri/Sat

KOHL CHILDRENS MUSEUM OF GREATER CHICAGO INC•Glenview, IL

3h•Onsite

About The Position

Reporting to the Guest Experience Manager(s), the Guest Experience Assistant Manager is responsible for day-to-day oversight of Museum floor staff including scheduling and providing breaks and coverage as well as facilitating department and safety training. The Assistant Manager also manages the guest experience by implementing and facilitating Museum programming, ensuring a safe Museum environment and contributing to the operations of the front desk, including general admissions and membership sales, as well as assisting with opening and closing the Museum. Essential duties and responsibilities include opening and closing the Museum as assigned, keeping up-to-date on procedures and changes, overseeing all functions of the museum floor including admissions, managing Museum admissions during peak times, assuming timely and accurate fiscal responsibility for the front desk (including cash handling, record keeping, data entry, and accounting systems), managing employee breaks and lunches, participating in work rotation and coverage as needed, acting as a first-aid responder, and facilitating Museum birthday parties. Supervisory responsibilities involve overseeing, mentoring, and being a role model for Museum floor staff, front desk staff, and volunteers, and training staff and volunteers on duties, customer service, sanitation, and safety standards. Other responsibilities include attending and participating in internal meetings, orientating field trip groups, supporting staff meetings, proactively communicating with the Operations Team for cleanliness, proactively communicating with the Exhibits Team for safety and working condition of exhibits, maintaining appropriate levels of consumables and First Aid supplies, and performing other assigned duties.

Requirements

High school diploma
A minimum of 2 years’ experience working with young children or in a customer service environment
Excellent customer service skills and proficiency in conflict resolution
Excellent organizational skills with ability to manage deadlines and prioritize workload to meet business needs
Friendly demeanor and ability to work with individuals within all levels of the organization
Proficiency in office technology and software (Microsoft Office suite)
Ability to maintain confidentiality and exercise discretion in handling customer and staff information
Flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities

Nice To Haves

Experience in a non-profit organization
Familiarity with database management or Point-of-Sale system

Responsibilities

Day-to-day oversight of Museum floor staff including scheduling and providing breaks and coverage
Facilitating department and safety training
Managing the guest experience by implementing and facilitating Museum programming
Ensuring a safe Museum environment
Contributing to the operations of the front desk, including general admissions and membership sales
Assisting with opening and closing the Museum
Open and close the Museum as assigned
Keep up-to-date on procedures and changes, and oversee all functions of the museum floor, including admissions
Manage Museum admissions during peak times
Assume timely and accurate fiscal responsibility for the front desk, including cash handling and controls, record keeping, data entry and accounting systems related to admissions and other sales transactions
Manage employee breaks and lunches and participate in the work rotation and coverage as needed
Act as first-aid responder in accordance with Museum emergency protocol standards
Facilitate Museum birthday parties
Oversee, mentor and be a role model for Museum floor staff, front desk staff, and volunteers in all aspects of their roles and responsibilities to help ensure a high-quality experience for all visitors
Train staff and volunteers on duties, customer service, sanitation and safety standards
Attend and participate in internal meetings
Orientate field trip groups, as needed
Support staff meetings to discuss Museum programs, initiatives, and daily special events as they may be scheduled
Proactively communicate and work with the Operations Team to ensure the cleanliness of the Museum
Proactively communicate with the Exhibits Team to ensure the safety and working condition of all exhibits
Maintain appropriate levels of consumables for all exhibits and work with Exhibits Team to replenish stock
Maintain appropriate levels of all First Aid supplies throughout the Museum and work with Operations Team to replenish stock
Perform other duties as assigned