Guest Experience and VIP Ambassador
About The Position
Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence What’s in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Career Growth & Learning – 40% of our management hires are internal promotions! Invest in Your Future – 401(k) plan with company match. Comprehensive Health Coverage – Medical, dental, and vision insurance options. Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs. __________________________________________________ What You Will Do Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. Coach, train, and motivate front desk associates—you're the team’s go-to guru. Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. Monitor cash handling, shift reports, and compliance with brand and safety standards. Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals. Why Atrium: Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road. _____________________________________________
Requirements
- Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
- Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
- Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
- Tech confident – Hotel systems, emails, reports—nothing fazes you.
- Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates—you're the team’s go-to guru.
- Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
