Guest Experience Ambassador FT Behavioral

UHS • Edinburg, TX

80d

About The Position

The Guest Experience Ambassador is responsible for assessing, tracking and resolving patient experience opportunities with the appropriate organizational staff; serves as a liaison between customers/patients and the institution and its departments; and reports to the CNO or Assigned Designee per CNO.

Requirements

• 1-3 years’ experience in a healthcare setting or service industry, preferred
• Excellent interpersonal skills
• Excellent investigative and problem-solving skills
• Must have poise, tact and maturity to be able to deal with a variety of people and problems
• Customer service experience with training and presentation skills
• Computer literate (Microsoft Office)
• Able to handle multiple priorities under pressure
• Bilingual (Spanish)
• Associate or Bachelor Degree required: Marketing, Communication, or healthcare related field preferred.

Responsibilities

• assessing, tracking and resolving patient experience opportunities with the appropriate organizational staff
• serves as a liaison between customers/patients and the institution and its departments
• reports to the CNO or Assigned Designee per CNO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees