Guest Experience Ambassador

Four Seasons Hotels and Resorts • Miami Beach, FL

6d • Onsite

About The Position

The Guest Experience Ambassador is an integral part of the Front Office Team, and reports to the Assistant Guest Experience Manager. This department is the first and last impression. Understanding the Four Seasons guests, their preferences, and what is required to make their stays personalized, seamless and memorable is most important in this role. It requires a passion for delivering the best-in-class service, creativity, organization and knowing how to deliver on even the most challenging and unique requests.

Requirements

• Previous front office experience in a luxury environment
• Organization skills, operation knowledge and effective communication
• Creative and resourceful problem-solving skills
• Candidates must have valid work authorization for the U.S.

Responsibilities

• Anticipate arrivals and prepare for departures
• Manage transportation requests
• Communicate effectively with all departments on guests’ stays, previous experiences and important information
• Connect with Elite guests, high-profile individuals, and guests requiring special attention, ensure Elite guest protocols for arrival are consistently executed
• Find opportunities to create a more personalized stay, or to be able to surpass the guest expectations

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees