Guest Experience Ambassador - The Edge (Part-Time + Seasonal)

Related•New York, NY

18d•$24•Onsite

About The Position

Join the Hudson Yards Experiences Team as a Part-Time Seasonal Guest Experience Ambassador at the Iconic Edge! Hudson Yards is currently seeking part time seasonal Customer Experience Ambassadors to help us through the upcoming busy season! You will be responsible for the being the primary point of contact for visitors as they visit our observation deck, Edge. As a member of the Operations team, the Experience Ambassador will also be responsible for creating a positive environment for the general public. Successful candidates set the stage for the visit by welcoming and engaging with visitors, enthusiastically promoting all Hudson Yards experiences and its services in a professional and positive demeanor. Why You’ll Love This Role: Be the Face of Hudson Yards: As an Ambassador, you'll be the first person our guests interact with, setting the tone for their entire experience. Your energy and positivity will make a lasting impression. Make Every Interaction Shine: Your role involves engaging with guests, providing insider knowledge about the Edge and surrounding attractions, and handling any challenges with grace and empathy. Join a Vibrant Team: Work closely with the Guest Experience Supervisor and fellow Ambassadors in a dynamic, supportive environment where your contributions truly matter. Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be part of one-of-a-kind experiences at New York’s newest neighborhood by joining the Hudson Yards Experiences team!

Requirements

Customer Service Experience: At least 1 year of experience in customer service or retail; experience with large attractions is a plus.
Tech Savvy: Familiarity with hospitality or Point of Sale (POS) systems preferred.
Friendly Attitude: Must be welcoming and warm with guests and colleagues.
Guest Engagement: Strong ability to interact with guests in a guest-focused manner.
Multilingual Skills: Ability to speak multiple languages is a plus.
Physical Requirements: Able to stand and climb stairs for extended periods, and lift up to 50 lbs.
Outdoor Work: Comfortable working outdoors in various weather conditions.
Professional Appearance: Maintain a professional look in line with Hudson Yards Experiences grooming guidelines.
Team Player: Proven success working well within a team.
Reliability: Excellent attendance and punctuality, with strong self-motivation.
Good Judgment: Capable of handling high-pressure situations effectively.
Local Knowledge: Familiarity with New York City and the local neighborhood is a plus.
Flexible Schedule: Must be available 1 weekday (Monday-Thursday) and be available 2 weekend days (Friday-Sunday). Must be available to close at least twice per week.

Responsibilities

Deliver Unmatched Service: Go above and beyond to provide exceptional guest experiences, embodying our core values in every interaction.
Resolve with Grace: Address and resolve guest concerns with a professional and positive approach, ensuring satisfaction and turning any challenge into a positive experience.
Engage and Enlighten: Be the ultimate resource for guests, sharing exciting details about the Edge and other Hudson Yards Experiences, and creating moments that guests will remember.
Craft Memorable Moments: Help transform Hudson Yards into the epitome of service excellence, inspiring guests to share their memorable experiences with others.
Stay Informed: Keep up-to-date with all Hudson Yards offerings, including special events, exclusive packages, merchandise, and dining options, so you can provide the best recommendations.
Ensure Smooth Operations: Manage line queues, assist with ticket scanning, and guide guests efficiently to ensure a seamless experience.
Follow Policies: Adhere to policies and procedures while consistently upholding our Sky High Hospitality standards.
Promote and Upsell: Encourage guests to explore and enjoy all Hudson Yards attractions, offering tickets and experiences that enhance their visit.