Guest Experience Ambassador, TD Garden

Delaware North • Boston, MA

401d • $35,360 - $35,360

About The Position

The Guest Experience Ambassador at TD Garden is responsible for delivering exceptional customer service to guests attending various events, including Bruins and Celtics games. This part-time role focuses on creating memorable experiences through positive interactions, problem-solving, and collaboration with event personnel.

Requirements

• Experience working in customer service in a fast-paced environment preferred.
• Must be a positive individual who will always Think Guest and work hard to ensure unforgettable experiences.
• Must be able to work a minimum of 50% of events in each calendar month including nights and weekends.
• Must be an outgoing person comfortable working directly with a high volume of guests and clients.
• Must be willing to work under pressure to solve problems quickly and efficiently.
• Ability to perform simple tasks independently after being given specific instructions.

Nice To Haves

• Ability to work in loud environments with flashing lights and lasers.
• Ability to push or lift light weight objects.
• Ability to push wheelchairs and other assistive devices.
• Ability to use a radio with an ear-piece.

Responsibilities

• Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.
• Provide way-finding assistance and troubleshoot ticketing issues in both indoor and outdoor environments.
• Assist with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden.
• Provide mobility assistance by escorting guests upon request.
• Be a subject matter expert on ADA laws and TD Garden ADA policy and their implementation.
• Handle guest complaints professionally, escalating to management as necessary.
• Communicate with guests in person, via email, and text message during events.
• Collaborate with various event day personnel to ensure smooth operation of events.
• Execute service recovery by providing guests with resolutions to issues as directed by management.
• Surprise and delight fans to ensure best-in-class experiences.

Benefits

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed