Guest Experience Ambassador - Buffalo Trace Distillery
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About The Position
Buffalo Trace Distillery is seeking part time Guest Experience Ambassadors that are flexible to work day, evening or weekend shifts. Successful Guest Experience Ambassadors will support the overall Visitor Experience at Buffalo Trace Distillery by focusing on customer service and frustration free operations. They will strive to make every consumer contact an influential raving fan of the Buffalo Trace Distillery and Buffalo Trace bourbon! The role involves providing exceptional customer service to all Buffalo Trace visitors with a focus in Visitor Arrival & Parking, Welcome Center & Visitor Check-In, Reservation Emails & Phone Calls, Visitor Transportation, Outside Greeter, and/or Tasting Bar Support. Additionally, they will encourage tour visitors to visit the gift shop, making suggestions for purchases and helping visitors locate their desired items. The Guest Experience Ambassadors will partner with tour guides and gift shop associates to generate revenues and raving fans of the Buffalo Trace Distillery and bourbon.
