Guest Experience Agent
Continental Services•Sterling Heights, MI
255d•$19 - $20
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Guest Experience Agent handles customer inquiries via phone, email, chat, and in-person, providing accurate information on products, services, and policies. They resolve complaints, manage escalations, and ensure customer satisfaction. The agent follows up with customers, collaborates with other departments to improve service, and contributes feedback for process improvements. Performance is measured by response time, resolution rate, and customer satisfaction.
