Guest Experience Agent

Harbor View Hotel•Edgartown, MA

About The Position

As a Guest Experience Agent, you serve as the embodiment of elevated hospitality, delivering highly personalized, intuitive service that transforms each stay into a memorable and meaningful experience. Operating at a luxury level, you anticipate guest needs before they are expressed, crafting bespoke itineraries and seamless moments that reflect each guest’s individual preferences and lifestyle. With an extensive knowledge of Martha’s Vineyard—including its hidden gems, cultural landscape, premier dining, exclusive events, and natural beauty—you curate one-of-a-kind experiences that go far beyond traditional concierge services. Whether arranging private island tours, securing coveted reservations, coordinating special celebrations, or designing immersive local adventures, your recommendations reflect both expertise and creativity. Driven by a genuine passion for hospitality, you build authentic connections with guests, ensuring every interaction feels warm, thoughtful, and refined. You collaborate closely with internal teams and trusted local partners to deliver flawless execution, maintaining the highest standards of discretion, professionalism, and attention to detail. This role is ideal for someone who thrives on creating unforgettable moments, possesses deep destination knowledge, and is dedicated to redefining luxury service through personalization and care. Position Dates: April 1st, 2026 - October 31st, 2026

Requirements

Must have exceptional guest service skills with a willingness to exceed expectations
Minimum age requirement of 18 years old
Work in a positive and professional matter with little direction or supervision
Flexible, self-motivated positive attitude
Prior hospitality experience

Nice To Haves

Work in a positive and professional matter with little direction or supervision
Flexible, self-motivated positive attitude

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services.
Assist with any plans or arrangements the guest intends to make during their stay
Assist guests with mail, messages, and any plans or arrangements they require
Consistently offer professional, friendly and engaging service
Respond to all guest emails and calls in a timely manner , conduct welcome calls to all incoming guests.
Update guest profiles, merging duplicates, updating background notes and preferences, noting the correct number of adults and children in the party, and coding with the VIP type if applicable.
Arrange amenities by request or as a signature moment opportunity.
Keep amenity inventory stocked and notify management if a reorder is needed.
Perform other tasks assigned by management.