Guest Experience Agent
Continental Services•Sterling Heights, MI
439d
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About The Position
The Guest Experience Agent is responsible for handling customer inquiries through various channels including phone, email, chat, and in-person interactions. The role focuses on providing accurate information about products, services, and policies, resolving complaints, managing escalations, and ensuring overall customer satisfaction. The agent collaborates with other departments to enhance service quality and contributes feedback for process improvements, with performance metrics based on response time, resolution rate, and customer satisfaction scores.
