Guest Experience Agent (Reservas)

Four Seasons Hotels Ltd.•Bogota, NJ

77d

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Modern luxury in the capital of cool. The energy and creativity of Colombia's capital city are best experienced with a stay at Four Seasons Hotel Bogotá. In the buzzing Zona Rosa area, find yourself just steps away from the city's best shopping, nightlife and cafés, then come back to settle in at our intimate, modern Hotel, where contemporary elegance is found everywhere from the spacious suites to the perfectly poured Colombian espresso. Hotels Four Seasons Bogotá is looking for a Guest Experience Agent who shares a passion for excellence and who instills enthusiasm in everything they do. Our Guest Experience Agent has the opportunity to shape our guest experience and is an essential part of our reservations and sales team. This position reports to the Reservations Manager. It requires a Colombian work permit. Join our team Work in a team that is based on mutual respect, collaboration, excellent service, and a passion for service. Join our team and be part of history to become the best team. Four Seasons provides employees with the same level of care that is expected to be shared with our customers. We have been ranked in Fortune magazine among the 100 Best Companies to Work For since 1998.

Requirements

Studies in administration, hospitality, customer service Experience: minimum of one year in Reservations and / or Front Office, Call Center
Skills: Excellent command of English (Reading, writing and speaking skills)
Abilities: Dynamic person with attention to detail Good interpersonal relationships Responsible, reliable. Good team work Communication skills Excellent customer service skills

Responsibilities

Responsible for selling the properties and providing information to potential guests.
To capture sales from incoming calls and coordinate the details of each reservation to ensure guest satisfaction.
Capture sales through Reservation calls and coordinate details accordingly.
Respond to Reservation requests by email, as well as redirect requests. Track unsecured reservations & waitlist reservations.
Track estimated arrival time of guests and offer transportation services
Run proper reports to check for special requests and strictly block rooms with special requests, report VIPs Reservations Manager.
Contacting guests or travel planners to clear up any discrepancies in preferences or requests prior to guest arrival. Handle and escalate guest complaints in accordance with Four Seasons policies.
Meet Four Seasons standards for sales and marketing, while working harmoniously and professionally with the Task Force and Planning Committee.
Respond in accordance with the crisis management plan to any emergency or hotel security situation. Comply with Four Seasons internal work regulations.
Assist with the development of all direct sales presentation material for both the travel industry and group sales.