Guest Experience ADA/Plaza Ambassador | Part-Time | UBS Arena

Oakview Group•Elmont, NY

56d•$22•Onsite

About The Position

Our Guest Experience ADA/Plaza Ambassadors will be essential in creating a safe and memorable experience for all guests at UBS Arena but will focus on our ADA guests. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our ADA guests in addition to access and crowd control for UBS Arena. ADA Ambassadors will be there every step of the way, from when our guests park their cars to when they finally arrive at the arena. Will offer specialized service to our guests with disabilities, and a wheelchair to whomever requires one either by necessity or for comfort. This role will pay an hourly rate of $21.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 31, 2025. About the Venue UBS Arenaâ @Belmont Parkâ @isâ @made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. Theâ @stateâ @ofâ @theâ @artâ @arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics. UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard. Located on the historic grounds of Belmont Park,â @UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car.

Requirements

18 years of age or older
Experience in a customer service-based industry is essential
Must be able to complete all required trainings
Must be able to engage with guests first
Must have a working email address
Strong verbal and written communication skills are essential
Ability to be available for 80% of events scheduled a month
Ability to function independently in a fast paced, high-pressure environment is essential
Ability to read, write and understand English
Ability to utilize web-based programs and digital equipment
Ability to work flexible schedule including long hours, nights, weekends, and holidays is essential
Ability to work with the public and have interpersonal and communications skills is essential

Nice To Haves

Experience within a sports, entertainment, or related field is preferred

Responsibilities

Ability to communicate clearly
Ability to give concise directions to guests
Ability to work in outdoor conditions
Aid in orderly ingress and egress
Assist guests in finding their seats, restrooms, concessions, and other venue amenities
Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
Assist with crowd control measures
Complete incident reports for accidents and out-of-the-ordinary events while transporting
Complete wheelchair logs to document escorts
Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles
Comply with all gate/section checkpoint screening requirements and processes
Control access and press buttons to the elevator to limit patrons touching elevator buttons
Effectively communicate safety and security measures throughout the arena
Identify opportunities to create memorable experiences for guests.
Manage elevator capacity
Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus
Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public
Provide accurate facility information with excellent customer service to patrons
Provide exceptional guest service
Provide specialized assistance, general information, and clear directions to guests
Respond to and/or escalate guest complaints, concerns, and compliments
Scan in each ticket to events
Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident
Utilize electronic devices such as handheld devices, computers, and/or tablets
Understand, retain, and adhere to safety protocols and procedures
Understand, retain, and provide event information to guests
Other organizational and administrative duties as determined by management