Guest Engagement Specialist-Part-time Weekend Availability
About The Position
The Great Lakes Science Center seeks a creative and resourceful Guest Engagement Specialist to work with a dynamic and diverse group of their peers, dedicated to enriching visitor engagement through inquiry-based learning. A Guest Engagement Specialist is expected to deliver high-quality, exciting, and fun programs that include but are not limited to: interpretive programming inside Great Lakes Science Center, NASA Glenn Visitor Center, and on the Steamship William G. Mather, Maker activities and workshops, scientific demonstrations, theatrical shows, activity carts, and other guest experiences. This is a part time position which reports to the Education Operations Manager. Identify primary function categories for the position and describe related duties and responsibilities under each function for the position.
Requirements
- High School Diploma or equivalent. Preferably a bachelor’s degree (or pursuing) in science, education, theater or related field of study.
- Customer service experience helpful but not required
- Interpersonal Communication
- Group Communication
- STEM Background
- Reliability
- Intrinsically Motivated
- Eager to Learn
Responsibilities
- Delivers programs such as informal visitor engagement, public demonstrations, interactive cart activities.
- Engages guests in traveling exhibitions
- Engages guests on Steamship
- Assists with group greeting
- Demonstrates enthusiastic and positive attitude with willingness to learn
- Models best practices in informal education and visitor engagement
- Actively deliver visitor programs while modeling the highest standards in professionalism, inquiry-based and hands-on techniques, interpersonal communication, and guest service philosophy to create a superior visitor experience for Science Center guests
- Perform daily operational duties
- May represent the Science Center at off-site programs, including but not limited to outreach programs, science fairs, community events, etc. Communicate knowledgeably about current Science Center programs, policies, and procedures to be a positive and enthusiastic spokesperson for Science Center programs, exhibits, and mission
Benefits
- Free Parking
- Medical
- Dental
- Vision
- Employee Assistant Program (EAP)
- Paid Time Off (PTO) & Paid Holidays
- 403b Retirement Savings Plan with Match
- ASTC Membership
- Northeastern Ohio Intermuseum Council (NEOIMC) Membership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
