Guest Engagement Specialist (full-time)

Stand Out For Good, Inc.•Knoxville, TN

1d•$20 - $20•Onsite

About The Position

The Guest Engagement Specialist plays a pivotal role in shaping the reputation and success of Stand Out For Good, Inc. The Guest Engagement Specialist is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. A successful candidate will demonstrate the ability to be a team-player and build positive relationships with our guests, ultimately contributing to the overall mission of the company.

Requirements

World class guest service skills
High School diploma
Outstanding written and verbal communication skills
Ability to manage multiple and/or conflicting responsibilities
Excellent computer skills with working knowledge of Google Workspace
Effective organizational and interpersonal skills required
Excellent problem solving abilities
Analytical and detail oriented
Self-motivated with the ability to work in a fast paced, ever-evolving environment
Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards
Flexibility to work varied shifts, including nights and weekends
Must be able to sit at a desk for extended periods of time
Must be able to lift up to 15lbs

Nice To Haves

Associate or Bachelor degree preferred
Minimum of 6 months customer service experience preferred
Retail or hospitality experience preferred

Responsibilities

Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
Address customer inquiries while striving for first-contact resolution whenever possible
Carefully analyze and evaluate situations in order to offer appropriate solutions
Escalate complex issues to higher levels of support or management when necessary
Develop and sustain a working knowledge of each brand’s merchandise offering
Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
Ensure compliance with company policies and procedures when handling personal information of the guest