Guest Engagement Center Rep (Sales)

Mike Maroone Automotive Group • Longmont, CO

9d

About The Position

Guest Engagement Center (GEC) Representative – Sales
Be the first voice our customers hear—and the reason they show up.
We’re looking for a Guest Engagement Center Representative to handle inbound and outbound customer communications and set quality sales appointments. If you’re confident on the phone, sharp with follow-up, and energized by hitting goals, this role fits.

Requirements

• Customer service, inside sales, or BDC experience (automotive preferred)
• Strong communication skills—clear, confident, and professional
• Organized, detail-oriented, and comfortable multitasking
• CRM experience (VINSolutions a plus)
• Positive attitude with the resilience to handle rejection
• Availability to work 40 hours per week; schedule rotates between the days/hours of Monday-Saturday, 8am-6pm.

Responsibilities

• Respond to inbound calls, emails, chats, and web leads
• Make outbound follow-up calls, texts, and emails
• Set showroom, virtual, or test-drive appointments
• Enter accurate notes and activity in VINSolutions
• Work closely with the Sales team to ensure smooth handoffs
• Meet or exceed monthly contact and appointment goals
• Maintain a professional, guest-first experience at all times

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• 401k with Company Match
• Paid Vacation
• Paid Holidays
• Paid Sick
• Associate Discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees