Guest Development Host - Marquee Nightclub Las Vegas

Tao Group Hospitality•Las Vegas, NV

About The Position

The Guest Development Host is responsible for managing and booking high-end and top-tier guests across all Tao Group venues in Las Vegas (and additional markets as needed). This position focuses on sourcing new business and maintaining strong relationships with existing clients both inside and outside the Las Vegas market.

Requirements

High School Diploma equivalent and/or equivalent combination of education and experience in a related field
Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
21+ years of age
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Develop and maintain relationships with new and existing guests
Provide service through networking, socializing, and hosting
Identify and target groups for hosted events at Tao Group venues
Build guest loyalty by exceeding expectations in service and dependability
Inform guests of promotional events and support the execution of such initiatives
Maintain pace with monthly Guest Development revenue goals
Cross-promote all Tao Group venues and fulfill support responsibilities at venues outside your primary location
Process guest reservation requests promptly and accurately
Enter all VIP table reservations into the reservation system, including the guest’s full name, cell phone number, and email address
Reservations missing required information will not count toward minimum requirements, and corresponding commissions will not be paid.
Complete all assigned data collection, marketing, and social media tasks as requested by management
Review nightly spend reports for targeted guests with the Director of VIP Marketing
Perform additional duties as assigned
Maintain a friendly, professional, and personable demeanor with a willingness to engage directly with guests
Provide consistent, exceptional guest service
Demonstrate commitment to company values and uphold the highest standards of guest service for both external guests and internal team members
Assist and/ or complete additional tasks as assigned