Guest Coordinator

Baptist Health • Prattville, AL

2d

About The Position

The Guest Coordinator/Ambassador is responsible for welcoming guest in a friendly, efficient and courteous manner. The Coordinator greets every external guest from the parking areas, into the facility and before departure from the facility. The Coordinator is responsible for assisting guests with inquiries, directions and initial questions regarding the facility or services. The Guest Coordinator will support the visitor management plan that contributes to a safe and secure environment for patients, visitors and staff. The Guest Coordinator will identify visitors and issue visitor badges through the Visitor Badge software. Staff will be responsible for monitoring the assigned area and refer to security any visitors non-compliance with the visitor badge process. Guest Coordinators may escort patients and/or visitors to areas in the facility. The Guest Coordinators will monitor the assigned areas for housekeeping issues/safety hazards and report per facility process. During non-peak times, the Guest Coordinator may assist with quick registration, specimen registrations, kiosk operations and perform other duties that are within scope of the role.

Requirements

• High School diploma or equivalent required
• Ability to provide a positive customer service experience to guest, visitors, and patients.
• Knowledge of HIPAA standards and regulations.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• The ability to communicate effectively with patients, guest, and hospital personnel.
• The ability to show compassion and sensitivity for patient comfort.
• The ability to maintain confidentiality.
• Knowledge of basic Windows based PC operations.
• Ability to work in 24/7 environment including weekends and holidays.
• Ability to work in multiple locations
• Position requires sitting for 60% of the workday and mobility 40% of the workday. There is occasional stooping, bending, kneeling, and crouching. There is frequent reaching, use of hands and repetitive action. Requires occasional lifting or carrying up to 25 pounds, pushing/pulling up to 150 pounds. There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person. Continuous visual acuity at close and distant range. Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels. Much exposure to computer work. Occasional exposure to risk of electrical shock. Some exposure to infectious disease while performing job-related tasks. Some exposure to hazardous chemicals. Occasional exposure to radiation.

Responsibilities

• Welcoming guest in a friendly, efficient and courteous manner
• Greeting every external guest from the parking areas, into the facility and before departure from the facility
• Assisting guests with inquiries, directions and initial questions regarding the facility or services
• Supporting the visitor management plan that contributes to a safe and secure environment for patients, visitors and staff
• Identifying visitors and issue visitor badges through the Visitor Badge software
• Monitoring the assigned area and refer to security any visitors non-compliance with the visitor badge process
• Escorting patients and/or visitors to areas in the facility
• Monitoring the assigned areas for housekeeping issues/safety hazards and report per facility process
• Assisting with quick registration, specimen registrations, kiosk operations and perform other duties that are within scope of the role during non-peak times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees