Guest Coordinator

Ulta Beauty • Kildeer, IL

281d • $15 - $19

About The Position

The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

Requirements

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System).
• Demonstrate significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Responsibilities

• Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store.
• Courteously handle sales, refunds and exchanges.
• Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow.
• Build the services business by informing guests of current promotions and events and inviting them to try services.
• Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
• Book appointments for and support the execution of services and in-store events.
• Stay informed regarding new and existing industry trends, products, and services.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates and guests.
• Develop guest relationships through in-person and over-the-phone interactions.
• Identify guests' needs by observing consultations.
• Collaborate with managers, associates, stylists, and skin therapists.
• Share the benefits of the guest loyalty program with guests.
• Attend mandatory trainings and meetings.
• Ensure compliance with Ulta Beauty's policies, procedures, and standards.
• Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed.
• Utilize the Ulta Beauty scheduling tools to recommend schedule adjustments.
• Communicate any supply needs to the EM.
• Contribute to maintaining outstanding store operational standards.
• Execute other operational tasks as directed.

Benefits

• Eligible for dental, vision, life, and disability benefits.
• Full-time positions are eligible for paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED