JPP - Guest Communications

Universal Studios Hollywood CityWalk • Los Angeles, CA

15d

About The Position

The Job Placement Program is a temporary work placement program which allows our
most talented frontline Team Members to gain professional work experience and
networking opportunities by completing temporary work assignments in our theme
park offices. The goal is to prepare frontline Team Members to transition into
full-time careers!

Requirements

• Excellent verbal and written communication skills over phone and e-mail
• Strong ability to multi-task and be flexible in a changing work environment
• Proven customer service experience
• Ability to work independently, identify, and communicate creative solutions to challenges and maintain a strong focus on business priorities and follow-through
• Dedication to completing tasks and a strong team player
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
• Attendance - TM must have 8 or below attendance points AND no more than a Written Warning 2 in the last 6 months
• Variance - TM must have 7 or below variance points AND no more than a Final Written Warning in the last 6 months
• Behavioral - No more than a Final Written Warning level discipline in the last 6 months
• Probationary Status - TM must have passed or be within 75% Through probation during application/ selection and must have passed probation as of start date of role
• Must be current USH Team Member
• Availability - Must have full open availability

Responsibilities

• Listen and work with guests who present service opportunities or challenges.
• Attempt to resolve them and escalate and communicate to management team
• Use professional telephone etiquette in handling internal and external guest requests
• Provides verbal and written communication to guest’s comments and inquiries either via e-mail, hard copy letter or phone call
• Works with all levels of the management to resolve guest situations by thoroughly investigating issues and concerns from start to finish
• Provide top level customer service internally and externally
• Appropriately handle confidential information, including guest contact and situation information
• Perform other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees