Guest Check-in Staff
Seronda Network•Fort Worth, TX
•$40,750 - $49,860•Onsite
About The Position
We are looking for a friendly and efficient Guest Check-in Staff member to join our hospitality team. In this role, you will be the first point of contact for our guests, ensuring a smooth and welcoming check-in experience. Your exceptional customer service skills will be essential in creating a positive first impression, addressing guest inquiries, and handling check-in and check-out procedures accurately.
Requirements
- High school diploma or equivalent; additional hospitality training is a plus
- Previous experience in guest services, front desk, or customer service roles preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Proficient in using reservation and front desk software
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes
- Verify guest identification and reservation details accurately
- Handle guest inquiries and provide information about hotel services and facilities
- Manage room assignments and coordinate with housekeeping and maintenance teams
- Process payments and issue receipts or invoices
- Maintain accurate records of guest arrivals and departures, room availability, and billing information
- Resolve guest complaints or issues promptly and escalate to management when necessary
Benefits
- Competitive salary with opportunities for growth and advancement.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Collaborative and supportive work environment.
- Ongoing training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
