Guest Care Associate

Milwaukee Rescue Mission•Milwaukee, WI

19d•$18 - $19•Onsite

About The Position

GUEST CARE ASSOCIATE Safe Harbor – Division for Men. The Milwaukee Rescue Mission’s programs for men range from meeting their short-term emergency needs, to providing longer term services that can help them break free from addictions, find and keep a job, build confidence and self-esteem and turn their lives around. All with a spiritual foundation. We are looking to hire Christian men to fill a full-time Guest Care Associate positions to work with the men in our emergency shelter and services. A Guest Care Associate provides guest care and physical security, as needed, for the Milwaukee Rescue Mission (MRM). This role is actively present in our Guest Ministries lobby and assists with directing guests to appropriate services or programs that meet their needs. Work Schedule: Full-time, 10:00am-6:00pm OR 2:00pm-10:00pm Location: Central Campus, 830 N 19th Street, Milwaukee, WI. 53233

Requirements

Christian man with a servant's heart who is able to relate well with others in a diverse population
High school diploma or equivalent GED required
Excellent interpersonal communication, and mentoring skills
Ability to effectively manage time and meet all specified deadlines
Detail orientated with excellent organization and follow through skills
Ability to deal with difficult situations.
Strong conflict resolution skills with the ability to defuse potentially volatile situations with patience and tact.
Ability to case note clearly and according to best practices
Computer literacy and the ability to navigate industry software
Ability to handle physical workload and lift up to 50 lbs.
Reliability, dependability, and punctuality are expected
Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
Pass a pre-employment background check and drug test

Nice To Haves

Previous experience in social work, security or other related fields preferred

Responsibilities

Interact with and build positive, life-transforming relationships with guests
Help ensure guests understand and follow premise rules and regulations
Perform all duties, as assigned by Shift Manager, related to personal care for guests
Ensure all appropriate linens are in place and check that bathrooms are properly stocked and cleaned, notifying the Facilities department of any custodial concerns
Work collaboratively with and support Guest Care Advocates, as needed
Ensure clear, consistent and timely communication within Guest Ministries and across other MRM departments
Help ensure the safety and security of the Mission, its people and its properties
Ensure that the buildings are secure and that unauthorized personnel are prevented from accessing restricted areas
If necessary, assist in removing any person engaged in suspicious, disruptive, or criminal acts
Perform first aid and/or life saving measures if necessary
Perform breathalyzer tests
Request assistance from emergency personnel for high risk situations
Help identify and report any security or maintenance concerns

Benefits

Hiring range $18.06 - $18.69 (+shift differential if applicable) based on experience/qualifications
Excellent Medical, Dental, and Vision Insurance
Health Savings Accounts with employer match
Life and Short/Long Term Disability Insurance
401K with generous employer contribution
Paid holidays and generous PTO
Health Club reimbursement
Free onsite parking
Free meal available during shift
Business Casual/Casual dress