Guest Care Associate II - TG

Topgolf

4d • Onsite

About The Position

The Guest Care Associate II plays a vital role in providing exceptional guest service and support within our call center operations. This position involves handling guest inquiries, resolving issues, and ensuring a positive guest experience.

Requirements

• High school diploma or equivalent; additional education or certifications a plus.
• Minimum of 2 years of experience in a call center or guest service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using call center software and customer relationship management (CRM) tools.
• Ability to handle high call volumes and work under pressure.

Responsibilities

• Respond to guest inquiries via phone, email, or chat in a courteous and professional manner.
• Provide accurate and timely information to customers regarding products, services, and policies.
• Resolve guest issues, complaints, or concerns efficiently and effectively.
• Document guest interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with team members to share knowledge and best practices for guest support.
• Adhere to established call center procedures and quality standards.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
• View playmaker benefits here.
• Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees