Guest Attendant

O'Reilly Hospitality Management LLC • Springfield, MO

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About The Position

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.
Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance 
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Guest Attendant
Location: BigShots Golf - Springfield, MO

Requirements

• Ability to follow instructions and use personal judgment to provide information.
• Strong communication skills and ability to problem-solve.
• Works well with people and as part of a team.
• Ability to lift at least 50 pounds, including overhead lifting of items weighing a minimum of 40 pounds.
• Transport food and cooking utensils weighing up to 10 pounds.

Nice To Haves

• High school diploma or equivalent preferred.
• Restaurant or customer service experience preferred.

Responsibilities

• Greet and assign guests to a tee box in a polite, welcoming, and energetic manner, ensuring high-quality service.
• Handle incoming phone calls and direct them to the appropriate team member.
• Manage waitlists for tee boxes and assist guests with obtaining a member card.
• Communicate the BigShots Golf experience, provide information about clubs, and troubleshoot issues in tee boxes.
• Be accessible on the tee line or lobby area to assist and escort guests to their tee boxes or restaurant seating.
• Ensure compliance with BigShots Golf rules for team member and guest safety.
• Maintain and replenish club racks, replace broken clubs, and follow broken club procedures.
• Assist guests with various needs, such as extending booking time or providing specific clubs.
• Ensure daily assignments are completed to meet BigShots Golf standards, including maintaining cleanliness.
• Assist fellow team members and guests proactively, participating as a team member.
• Address guest complaints promptly and practice service recovery.
• Report to work on time and in uniform, following company policies and procedures.
• Embrace company culture, including O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health/Wellness, and Safety.
• Perform other duties as required or requested.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED