Guest Attendant
About The Position
Our Guest Attendants will have the pleasure of serving our theater guests and being their point of contact for a variety of functions within the venue, including check-in, finding their theater, answering questions at the Concierge desk, confirming/taking orders in the theater, delivering food and beverage and processing payments. They have a laser focus on creating a world-class hospitality experience while staying focused on safety standards so our guests can enjoy a safe, clean, distraction-free, and enjoyable environment. They know that it’s okay to be off task if they’re on the Mission; To Ensure Every Guest Has An Awesome Experience And Is Excited To Return. They are the face of the Alamo for our guests and will do what it takes to make them feel welcome and cared for. WHAT WE OFFER A fun workplace where you can be yourself and do awesome work! Free movies & food Paid time off Competitive pay Flexible scheduling Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates OUR MISSION: To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
Requirements
- 2+ years of experience in a high-volume restaurant/theater environment is a plus
- Proven ability to work collaboratively in a fast-paced work environment
- Schedule flexibility - early mornings, late nights, weekends, holidays
- Active alcohol certification with the applicable state agency
- Active food handlers certification with the applicable state agency
- Being a cinephile is a plus!
- Must be able to execute light lifting and transport items medium distances, up to 50 lbs.
- Must be able to stand in one place for extended periods
- Able to walk up and down stairs many times over a course of hours
- Positions oneself to duck out of view of the guests in the theaters
- Operates POS entry using touchscreen devices
- Ability to move with caution and operate in a busy/sometimes loud environment
Nice To Haves
- 2+ years of experience in a high-volume restaurant/theater environment is a plus
- Being a cinephile is a plus!
Responsibilities
- Maintains kindness and understanding
- Organizes and leads the theater cleaning, ensuring that each occupied seat is marked, cleaned, and sanitized before the next film
- Ensure order cards, safety, and guest needs are being taken care of in multiple theaters
- Launches and manages the guests’ orders from POS entry to delivery
- Performs assigned opening and closing duties on specified shifts
- Maintains assistive listening and closed-captioned devices
- Maintains a positive and team-driven atmosphere
- Troubleshoot guest issues with the support of the management team
- Owns the lobby and seating experience - announces theater seating, guides guests to theaters/facilities as needed, communicates with venue leadership as appropriate
- Maintains a working knowledge of our core and limited-time-only “LTO” menu offerings
- Maintains a working knowledge of the films and events playing in our theaters
- Maintains world-class cleanliness standards for the venue - theater seats, handrails, tables, the lobby, and commonly touched areas
- Maintains the highest safety standards and follows all protocols to keep our teams and guests healthy - is knowledgeable about all Alamo policies and procedures
- Responsible for all guest-facing interactions and the overall guest experience in the theater
- Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
Benefits
- Free movies & food
- Paid time off
- Competitive pay
- Flexible scheduling
- Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
