Guest Arrivals, Reception DCO

SeaWorld•Orlando, FL

1d•Onsite

About The Position

At Discovery Cove Orlando, the company is passionate about caring for animals, having rescued over 40,000 animals. They aim to provide joy, excitement, and lasting memories to guests. They are seeking enthusiastic, dedicated, and hard-working individuals to become Ambassadors and play an important part on their team. United Parks & Resorts, the parent company, is a world-renowned leader in the themed-park and entertainment industry, built on a passion for caring for animals and delivering positive, memorable experiences. They are also committed to helping ambitious people achieve their professional best and are always seeking skilled and knowledgeable individuals for various roles.

Requirements

Be a current ambassador within the Guest Arrivals department.
Be in good standing (cannot have written warning or higher level of corrective action).
Be able to thoroughly and effectively train new ambassadors in proper area procedures, safety procedures, and proper guest services.
Demonstrate excellent verbal/written communication skills.
Set the example for other ambassadors in terms of job performance.
Understand and demonstrate excellent guest service techniques.

Responsibilities

Facilitate training using approved SOPs, lesson plans and other training resources provided to ensure ambassadors are comfortable working in their assigned area or with their assigned equipment.
Certify, test, audit, and properly document, as required, the ambassadors training according to the Standard Operating Procedures of the assigned area or equipment.
Ensure that the ambassadors receive the highest quality training in regards to safety and guest service.
Observe ambassador's performance and supplement training on a continuous basis.
Role model daily operations and procedures in terms of personal job performance.
Other duties as assigned by department management.