Guest Arrivals Operations Lead

Epperson Club•Wesley Chapel, FL

14d

About The Position

Metro Lagoons is growing fast, and we are looking for motivated individuals to grow with us! Looking for a schedule that fits your life? We've got openings across all shifts: mornings, afternoons, evenings, weekdays, and weekends! Join us on a schedule that works for you at the best lagoons in the United States! Job Summary – Guest Arrival- Lead - The GA Lead oversees the team responsible for selling all tickets and rentals at the lagoon as well as checking guests in and resolving guest questions and concerns both onsite and via phone. Working as a support to the GA supervisor. Performing work both indoors and outdoors. This is a hands-on position, and the successful candidate will both direct and participate in tasks with his or her team.

Requirements

High School diploma
Minimum 6-months supervisory experience
Minimum two years’ experience in ticket sales.
Ability to obtain CPR, First Aid & AED certifications.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance.
Excellent communication skills.
Proficient in appropriate computer skills and office equipment
Flexible availability, including mornings, evenings, weekends, and holidays. Shifts may vary based on business needs.
Ability to lift up to 50 lbs
Ability to work outside in all-weather elements for extended periods of time.

Responsibilities

Provides and models excellent customer service.
Responsible for supporting the GA supervisor leading the team that performs the following tasks: Sell lagoon tickets, rental products, umbrella services and activities. This team also assist guests with any questions or concerns onsite and via phone.
Maintains inventory and equipment.
Creates schedules, prepares, and reviews reports, checklists, and other paperwork.
Assesses employees’ progress: coaches with positive reinforcement and disciplines, when necessary, fairly, and consistently
Manages daily budget hours and works with leadership to revise and develop changes as needed.
Provides resident updates and information entry.
Other duties as required.