Longo Toyota Guest Appointment Coordinator
About The Position
We are looking for a Guest Appointment Coordinators who will be responsible for scheduling and maintaining the service appointments for the Longo Toyota Service Department. We are looking for a dedicated individual as this is a full-time position. Our Guest Appointment Coordinators get to work with an amazing team and by working for Longo Toyota, they are surrounded by only the best. We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team! The Guest Appointment Coordinator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $18.50. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. This position is 100% on site at Longo Toyota in El Monte, CA. Perks of working with us: Weekly Pay - get paid every Friday. 401k with a generous Company match Vacation (accruals earned on Full Time or Part Time status) Vision, dental, and medical care benefits available to any team full time team member Team member Referral Bonus Program Tuition reimbursement Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…. Development and growth opportunities Free Employee Parking On-site gym, free of charge to team members
Requirements
- A high school diploma or work experience equivalent
- A minimum of one (1) year of customer service experience – call center experience preferred
- Knowledge of basic mathematical principles, (adding, subtracting, multiplying, dividing, percentages) and application
- Microsoft Office program experience (Outlook, Word, Excel, PowerPoint)
- Ability to pay attention to detail, follow-up with internal and external guests, read and interpret documents, such as safety rules, operating and maintenance instructions, procedural manuals, read, write, and comprehend instructions in the English language, work well with the public, communicate in a professional manner on the phone, internet and in person as well as use standard office equipment
- Must have a valid driver’s license and maintain an acceptable and safe driving record
Responsibilities
- Schedule appointments over the phone, in person or from the internet requests
- Answers, transfers, and provides information for incoming service calls
- Provide pricing, timeframes, and availability of parts related to service
- Placing outbound calls to guests for service reminders and to those involved in recall campaigns
- Complete contracts for flatbed and loan car recipients accurately and thoroughly
- Use various dealership software programs for input and retrieval of information
- Answer guest questions concerning services performed, products purchased or refers them to someone who can
- Handles guest complaints with integrity, poise and when necessary, refers dissatisfied guests to the appropriate individual for resolution
- Performs other administrative duties as assigned
- Maintains high, ethical standards in all actions
- Maintains assigned workspace in an organized and clean manner
- Always maintains a professional appearance
Benefits
- Weekly Pay - get paid every Friday.
- 401k with a generous Company match
- Vacation (accruals earned on Full Time or Part Time status)
- Vision, dental, and medical care benefits available to any team full time team member
- Team member Referral Bonus Program
- Tuition reimbursement
- Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
- Development and growth opportunities
- Free Employee Parking
- On-site gym, free of charge to team members
- Full suite of medical benefits, which includes health, dental and vision insurance.
- Team member discounts for cars, service, parts, and retail goods
- Ongoing training and industry education through our in-house “Penske College” to help advance this position from a job to a career.
- Employee Referral Bonus Program because your friends will want to work where you do.
- Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
