Guest and Resort Care Specialist

Odyssey Resorts•Two Harbors, MN

15h•Onsite

About The Position

Grand Superior Lodge is seeking a Guest and Resort Care Specialist to join our award-winning team. This position plays a pivotal role in guaranteeing an exceptional experience for our guests. This position is ideal for those who like to perform a variety of tasks both indoors and outdoors. This position includes rotating weekend shifts. Scheduled hours are Friday and Saturday from 2:00 PM to 10:00 PM, and Sunday through Thursday from 1:00 PM to 9:00 PM.

Requirements

High school diploma or general education degree (GED) preferred; one-year related experience preferred; or acceptable equivalent combination of education and experience.
Valid driver’s license
Obtain Pool Operator License within six months of employment, if required
Upholds Odyssey Values and the principles of HEART.
Ability to be adaptable and flexible.
Prioritizes and plans work activities, creating action plans when necessary.
Uses time efficiently.
Maintains acceptable attendance and punctuality.
Follows through on commitments.
Working knowledge of tools, methods, operations, and materials used in resort and building maintenance.
Working knowledge of occupational hazards and safety precautions necessary to perform manual labor and maintenance work.
Ability to read and interpret documents such as safety rules, operating manuals, etc.
Ability to prepare general reports and correspondence.
Ability to effectively present information and respond to customers.
Ability to add, subtract, multiply, and divide.
Ability to interpret a variety of instructions furnished in written or oral form.
Ability to use a computer for email and basic word processing.

Responsibilities

Be vigilant in monitoring the property. Address or report any issues or concerns identified during routine inspections.
Perform daily inspections of the grounds and facilities. Arrange furniture, pick up trash, clean common areas and event spaces, restock supplies and assist with security and safety issues as necessary.
Track time and maintain an accurate timetable of tasks and parts used throughout each shift.
Assist with guest enhancement programing; assemble s’mores kits, collect fire starting supplies, assemble craft kits, maintain lawn games, maintain fleet of bicycles, and assist with event set up as needed.
Assist with guest and employee transportation as needed.
Be approachable and proactive in engaging with guests by being welcoming and outgoing.
Monitor pool and follow closure procedures as assigned.
Perform ground maintenance such as mowing lawns, trimming hedges, removing weeds, raking and disposing of leaves and refuse, chopping and stacking firewood, clear snow, etc.
Maintain vehicle, tools, and equipment (including uniform) in good and proper working order.
Assist maintenance team with projects; ensure projects are completed in a safe, efficient manner.
Arrange furniture and equipment when requested; clean resort buildings and grounds as needed; assist with security issues as needed.
Perform preventative maintenance on all resort property.
Take and respond to guest calls and requests; work to resolve any issues in a timely, efficient manner.
Respond to emergency situations and resolve immediate safety concerns; be available for on-call shifts, as needed.