Guest Ambassador (Part-Time)

Live Nation Entertainment•Maryland Heights, MO

2d•Onsite

About The Position

Guest Ambassador (Part-Time) Job Summary: Note: This position is part-time, seasonal with hours from April thru October. Who Are We? Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/. Who Are You? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans Hollywood Casino Amphitheater is looking for fun, energetic and music-lovin' people to fill this season's job openings. This is a seasonal, hourly position that works concert days only. Training begins in April and the season concludes in September. Employment can carry over to the 2027 concert season. Position Title: Guest Ambassador The Role: The Guest Ambassadors will proactively interact with guests to provide information and assistance on all things related to the guest relations. This role is for our problem solvers that go above and beyond so our guests can have an enjoyable experience at the venue.

Requirements

High School Diploma or equivalent
At least 2 years in Guest Service and communications
Creative thinker and problem solver
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact, and diplomacy
A strong-sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Responsibilities

Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Greet guests as they enter and leave the venue. May also distribute advertising flyers.
Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets, and finding lost items.
Assist in resolving guest complaints.
Direct restroom and concessions lines, as needed, to shorten guest waiting times.
Report maintenance and cleaning issues to the respective department manager.
May fill in temporarily with a department to support staffing levels during peak or break times.

Benefits

generous vacation
healthcare
retirement benefits
student loan repayment
tuition reimbursement
six months of paid caregiver leave for new parents including fostering
perks like Roadie Babies helping new parents care for their babies on work trips
access to free live events through our exclusive employee ticketing program

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