Xfinity Center - Guest Ambassador

Live Nation Worldwide•Mansfield, MA

21d•$15 - $18•Onsite

About The Position

THE JOB The Guest Ambassador will proactively interact with guests by providing information and assistance to promote enjoyable experiences for venue guests.

Requirements

Must be at least 18 years of age
Prior customer service experience a plus
Strong strategic thinking and creative problem-solving skills
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Excellent verbal and written communication skills
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs + and occasional sitting

Responsibilities

Greet guests as they enter and leave the venue and assist guests with venue-specific queries such as purchasing upgrades, fan merchandise, etc.
Assist guests with needs such as finding their seats, seat relocation, and escorting guests to artist meet & greets, and finding lost items.
Assist in crowd control, properly and safely, directing fans
Communicate venue information about policies and procedures for guests as they prepare to enter the venue.
Seek opportunities to create Miracle Moments for venue guests at every show.
Direct restroom, concessions, and merchandise lines as needed to shorten guest waiting times.
Check restrooms frequently to ensure lines are moving and alerting cleaning when necessary.
Assist in resolving guest complaints and direct complaints to appropriate supervisor and/or manager.
Participate in post-show clean up including picking up and sorting trash, recycling and compostable materials.
Possibly fill in temporarily with a department to support staffing levels during peak or break times.