Guest Advocate

TARGET CORPORATION / TARGET STORES DIVISION-posted about 1 year ago

$31,200 - $31,200/Yr

Full-time • Entry Level

Onsite • El Paso, TX

10,001+ employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

The Guest Advocate position at Target involves providing exceptional service to guests, ensuring a welcoming and efficient shopping experience. This role focuses on guest interaction, problem-solving, and promoting Target's services and offerings, all while maintaining a positive and energetic work environment.

Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
Create a welcoming experience by authentically greeting all guests.
Observe to quickly understand whether a guest needs assistance or wants to interact.
Engage with guests in a genuine way, asking questions to better understand their specific needs.
Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest.
Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
Scan and bag all guest items efficiently and accurately in compliance with food safety standards.
Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
Make the guest aware of current and upcoming brand launches, store activities, and events.
Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
Understand and show guests how to use Wallet and the other features within the Target App.
Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest.
Partner with Leaders to de-escalate negative situations and recover the guest shopping experience.
Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
Maintain a clean, clutter-free work area.
Stock supplies during store open hours while being available for the guest.
Demonstrate a culture of ethical conduct, safety, and compliance.
Work in a safe manner at all times; identify and correct hazards; comply with all safety policies.

High School diploma or equivalent experience.
Ability to communicate effectively, using positive language and being attentive to guests' needs.
Welcoming and helpful attitude toward guests and team members.
Attention to detail while multi-tasking.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Capability to remain focused and composed in a fast-paced environment.

Experience in a retail or customer service environment.
Ability to handle cash register operations and cash transactions.
Flexibility to work nights, weekends, and holidays.

Competitive hourly rate starting at $15.00 per hour.
Opportunities for career growth and development.
Comprehensive benefits package including financial and education support.

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Guest Advocate

Job Search Resources

Tools

Career Hubs

Guides

Company