Guest Advocate

TARGET CORPORATION / TARGET STORES DIVISION • El Paso, TX

392d • $31,200 - $31,200 • Onsite

About The Position

The Guest Advocate position at Target involves providing exceptional service to guests, ensuring a welcoming and efficient shopping experience. This role focuses on guest interaction, problem-solving, and promoting Target's services and offerings, all while maintaining a positive and energetic work environment.

Requirements

• High School diploma or equivalent experience.
• Ability to communicate effectively, using positive language and being attentive to guests' needs.
• Welcoming and helpful attitude toward guests and team members.
• Attention to detail while multi-tasking.
• Willingness to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
• Capability to remain focused and composed in a fast-paced environment.

Nice To Haves

• Experience in a retail or customer service environment.
• Ability to handle cash register operations and cash transactions.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest.
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
• Scan and bag all guest items efficiently and accurately in compliance with food safety standards.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features within the Target App.
• Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest.
• Partner with Leaders to de-escalate negative situations and recover the guest shopping experience.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times; identify and correct hazards; comply with all safety policies.

Benefits

• Competitive hourly rate starting at $15.00 per hour.
• Opportunities for career growth and development.
• Comprehensive benefits package including financial and education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees